60 MB Tape Drive (250-4079A) MS-DOS Errors Faxback Doc. # 5854 This section lists all error messages that can occur during operation of the tape drive with DOS or a DOS-based network. If one of these errors occurs during an unattended tape operation, the operation halts at the point the error occurred. Error 1: Too many bad sectors. More than 5% of the sectors on the tape are unreadable. Indicates either a dirty tape drive read/write head, a worn tape, or a tape drive or diskette controller hardware problem. 1) Clean the tape drive read/write head as explained in the Hardware Installation section of chapter 2 and try the operation again. 2) Try the operation with different tape cartridges. 3) Run TAPE CRT program described on page 4-6 to determine if interference from computer monitor is the cause. 4) Make sure the tape is properly grounded as explained in the Hardware Installation section of chapter 2. 5) Switch to NON-concurrent DMA mode on the Software Setups screen. 6) If the error recurs, call your dealer or service support organization. Error 2: Tape is not formatted. Error 4: Insufficient memory. Your computer does not have enough free memory to start or complete the operation. The minimum free memory required is 320KB. If memory-resident software is installed, removing it may free enough memory. If the menu software displays this message, try performing the operation from the command line. Error 5: Tape is full. Error 6: Tape directory is full. Error 10, Error 11: Program error. See error 12 for remedies. Error 12: Error correction failed. The Reed-Solomon error correction facility was unable to reconstruct the files. 1) Clean the tape drive read/write head as explained in the Hardware Installation section of chapter 2 and try the operation again. 2) Run TAPE CRT program described on pages 4-6 to determine if interference from computer monitor is the cause. 3) Make sure the tape drive is properly grounded as explained in the Hardware Installation section of chapter 2. 4) Switch to NON-concurrent DMA mode on the software setups screen. 5) If the error recurs, call your dealer or service support organization. Error 13: Unexpected end of volume. The end of the tape volume was found before the process was complete. See error 12 for remedies. Error 14: Program error. The tape contains corrupted data. The original disk data may have been corrupt when backed up. See error 12 for remedies. Error 15: Direct file seek failed - reposition tape. This is a self-correcting problem. Error 16, 17, 21: Program error. See error 12 for remedies. Error 22: Error while waiting bad sector map - tape may be corrupted. An error occurred while mapping bad sectors. The current backup is unusable. However, previous backups are still valid. The tape must be reformatted before using it to store more data. Error 40: File not readable. See error 12 for remedies. Error 41: Disk not found. The specified drive does not exist. Enter a valid drive letter. Error 42: Not a valid path. The software detected invalid characters in the command line path. Correct and re-enter. Error 44: Program error. See error 12 for remedies. Error 45: Volume not found. The specified volume does not exist on tape. Error 46: Empty directory or no files matching path. Error 47, 48, 49, & 50: Program error. See error 12 for remedies. Error 52: Insufficient memory. See error 4 for remedies. Error 53: Error correction failed, nn file(s) unreadable. See error 12 for remedies. Error 54: Error while updating tape directory. An error occurred while the software was trying to update the tape directory after a backup. The backup is invalid. Perform the backup again. Error 55: Tape is unreadable. See error 12 for remedies. Re-formatting may also make the tape usable, but the data it contains cannot be recovered. Error 56: No data on tape. Tape is erased. Error 57: Drive is not compatible with this software. This version of the backup software is unable to support the tape drive. May also indicate a communication problem. See error 12 for remedies. Error 58: Tape format incompatible with drive/software. The tape has a format which the software or tape drive is unable to support. Format the tape. Error 59: Tape is not formatted. The tape drive may not be able to read the tape. 1) Clean the tape drive read/write head as explained on pages 2-10H and try the operation again. 2) Switch to NON-concurrent DMA mode on the Software Setups screen. 3) Format the tape. Be aware that formatting erases all data on the tape. Error 60: Tape format incompatible with drive/software. The tape has a format which the software or tape drive is unable to support. Format the tape. Error 61: Volume is a continuation from a previous tape. Only the first tape of a linked volume can have its volume directory accessed. Error 62: Tape chaining terminated by user. Confirms that a linked tape volume was not created. The current backup is invalid. Error 65: Invalid password. The password entered does not match the password on the current tape volume. Error 66: Redirection not allowed on this volume. Occurs if you are attempting to restore files to a different directory from a backup volume which does not allow redirection. You must restore the desired files to a directory on disk of the same name as the one on the tape. Error 67: Automatic Compare unsuccessful. A data error occurred during an automatic compare. Run another compare on the backup to ensure that it is valid. Run the backup again if necessary. Error 68: Insert first tape in chain. If access to any files in a linked backup is denied, insert the first tape of the linked series in the tape drive so its directory can be updated. The backup is completed as usual when the first tape is inserted in the drive. Error 70, 77, 78, 79: Program error. See error 12 for remedies. Error 81: Unusable sector detected. During a backup, a tape sector not mapped as bad by the format process caused a write error. The current backup is unusable. The bad sector is mapped as bad for all subsequent backups. Perform the backup again using the same tape to correct the problem. Error 82: Unexpected end of tape. The tape drive detected the end of the tape before the process was completed. See error 12 for remedies. Error 83: Drive Communication failure. There was an error in the host-to-drive communication process. Check all data cable connections and try the operation again. Error 84: Tape is write protected. Slide the write protect tab to the "RECORD" position before using this tape. Error 85: No tape cartridge in drive. If a cartridge is inserted, remove and reload it. Error 86: Seek error. The software cannot determine where the tape is positioned. See error 12 for remedies. Re-formatting the tape may make it usable, but the data it contains cannot be recovered. Error 87: No tape drive detected. The software is unable to communicate with the tape drive. 1) Make sure that all cables are installed correctly and all connections are secure. 2) Reinstall the backup software as explained in chapter 2. 3) Make sure the tape drive is properly grounded as explained in the Hardware Installation section of chapter 2. 4) Reconfigure the backup system software as explained in chapter 2 and in your tape controller Hardware Installation Guide. Error 88 & 89: Program error. See error 12 for remedies. Error 90: Tape controller/software incompatibility. 1) The software is unable to support this diskette controller of your computer may not support concurrent DMA mode. Go to your Software Setup screen, as shown on page 3-25, and select N for Concurrent Disk/Tap Operation. Then try the operation again. 2) If you are using an FC-10, TC-15, or TC-15M controller card, this error may be caused by using an interrupt channel for the tape system that conflicts with other hardware. Refer to your tape controller's Hardware Installation Guide for configuration information. Error 91: No tape controller detected. The software cannot communicate with your diskette controller or your computer has no diskette drive controller. Check system configuration for an alternate diskette drive controller. Error 92: Tape format failure. Format operation failed. Remove the tape from the tape drive and reload it. If this error occurs again, use a different tape. Error 93: Drive communication failure. See error 83 for remedies. Error 94: Tape controller/software incompatibility. The software is unable to support this diskette controller. Error 95 & 96: Program error. See error 12 for remedies. Error 97: Tape is not formatted. Error 98: Program Error. See error 12 for remedies. Error 99: Tape drive error (xx). Try setting the tape drive by turning power on and off. If this fails, follow the subcode error remedy detailed below and retry your tape operation. Sub-codes: 0a = Broken tape or dirty tape sensor - remove tape from drive and clean the sensor. Discard tape if broken or spooled off. 0b = Gain set error - you must reformat the tape before backing up any more files. Data on the tape is usable. 1a = Power-on reset occurred; 1b = Software reset occurred - turn the tape drive off and on to reset it. If it does not reset, the tape drive may be damaged. Call your dealer or service support organization. 04 = Motor jammed - make sure there are no obstructions blocking the motor's motion, insert a different tape, and try the operation again. If this error occurs again, the tape drive may be damaged. If problems persist, call your dealer or service support organization. Error 100: Tape controller/software incompatibility. The software is unable to support this diskette controller. Error 102: Too much electrical interference. Press any key to continue. An electrical device is interfering with the tape drive. Run the TAPE CRT program described on page 4-6. Error 103: Drive communication failure. See error 83 for remedies. Error 104: Program error. See error 12 for remedies. Error 105: New cartridge inserted. Inserting a new cartridge invalidated the current operation. Restart the operation. Error 127-133: Program error. See error 12 for remedies. Error 134: Operation cancelled. Results from a user-cancelled tape operation. No action is necessary. Error 135-140: Program error. See error 12 for remedies. Error 144: Cannot access foreign operating system volume. You cannot access a type volume made from a backup of a different operating system. Error 145: Invalid tag file format. The tag file contains invalid commands or is another way invalid. Make a selective backup with the menu software to format the TEMPLIST.TAG file. If you are writing your own tag files, compare them to TEMPLIST.TAG for proper format. Error 146: Invalid tag file options. The tag file contains invalid options. See the list of valid options beginning on page 4-9. Error 147: Different files appear in tag file. Only one drive letter can appear in each tag file. Error 148: Tag file not found. The specified tag file is not in the directory with the backup system software. Make a selective backup with the menu software to create a tag file. Error 149-151: Program error. See error 12 for remedies. Error 153: Disk not ready. The specified disk was not available when the tape drive tried to access it. Error 156-170: Program error. See error 12 for remedies. Error 171: Error writing setups file. Your hard disk may be full. Delete unwanted files and install the backup system software again. On a network, you may not have rights to the setup file in which case you cannot modify it. Error 172 & 173: Program error. See error 12 for remedies. Error 174: Too many open files. Insufficient file handles are available to the software. You may need to terminate other software running at the same time - OR - modify your CONFIG.SYS file to allow more files (FILES = NN) to be open, and reboot your computer. Error 175: Disk full. Error 176: Unable to create destination directory. Indicates a DOS error condition. Generally the result of a full destination disk. Error 177: Unable to switch to destination directory. The backup system software is unable to change to the selected destination directory during a restore or compare operation. Make sure your computer is running under DOS version 2.0 or above. Error 178 & 179: Program error. See error 12 for remedies. Error 180: Unable to create temporary file. During the installation process, a necessary temporary file could not be created. Make sure your boot disk is not filled to capacity and re-install the backup system software. Error 181 & 182: Program error. See error 12 for remedies. Error 183: Invalid directory name. The directory name entered contains invalid characters. Error 184 & 185: Program error. See error 12 for remedies. Error 186: Can't access file for writing. The tape software encountered an error while attempting to modify your CONFIG.SYS file. Results from CONFIG.SYS being marked read-only. Remove the read-only attribute and reinstall the backup system software. Error 187: Program error. See error 12 for remedies. Error 188: Unable to create backup file. The installation software modified your CONFIG.SYS and/or AUTOEXEC.BAT file but was unable to rename the original because of a file name conflict. Error 189: Note enough memory to count files/bytes. Note enough system memory to read full directory structure. See error 4. Error 190: No valid I/O address available for tape controller. None of the I/O addresses valid for use with the tape controller are available. You must either remove a device that uses one from your computer or re-install another device to use a different I/O address to make one available to the tape controller. See your tape controller Hardware Installation Guide for I/O channel usage information. Error 191: No tape controller detected. There is no tape controller installed in your computer or the tape controller is not properly seated in the expansion slot. Be sure you secure the tape controller with a screw. Error 193: Invalid DMA or IRQ with tape controller in 8-bit slot. An 8086/8088-based computer cannot use DMA channels above 3 or IRQ values above 7. Make sure your tape controller is configured using appropriate values. See your tape controller Hardware Installation Guide for more information. Error 194: Unable to detect tape controller at given I/O address. The tape controller is either not installed, not properly seated in the expansion slot, or another device in your computer is already installed at the selected I/O address. Be sure to secure the tape controller with a screw. Check your peripheral device manuals for I/O address usage to determine if there is a conflict. Error 195: DMA sharing not allowed. You cannot select the same DMA channel for both the tape controller and the data compression parameters. See your tape controller Hardware Installation Guide for more information. Error 200-210: Program error. See error 12 for remedies. Error 220: Could not open virtual memory file. Not enough free disk space to open the virtual memory file. 1) Delete unwanted files from your hard disk to make room for the virtual memory file. 2) If the error recurs, call your dealer or service support organization. Error 221: Fatal expanded memory error., The backup system software cannot use your expanded memory. Run the config program described in chapter 2 to turn off expanded memory support. Error 222: Not enough disk space for virtual memory file. Not enough free disk space to open the virtual memory file. 1) Delete unwanted files from your hard disk to make room for the virtual memory file. 2) If the error recurs, call your dealer or service support organization. Error 223: Incompatible or insufficient expanded memory. The expanded memory in your computer is not compatible with LIM EMS 4.0 or you do not have enough expanded memory available to load the requested directory structure. Install a LIM EMS 4.0 driver or add more expanded memory. Error 240-253: Program error. See error 12 for remedies. Error nnn: Internal Install Error nnn. Various numbers can appear when one of these error occurs. Indicates an abnormal condition in the operation of the backup system. Try the operation again. If still unsuccessful, note the error number and call your dealer or service support organization. (smm 08/05/93)